Motive High-Speed Internet Solution — Professional Services
Motive Professional Services can help companies achieve high performance by increasing the efficiency of their customer operations. Our innovative and proven Professional Services offerings are based on today’s solutions and leverage the best practices we’ve developed from deploying service management technology for the world’s leading broadband service providers.
With Motive Professional Services, providers can maximize the capabilities of Motive’s High-Speed Internet Solution to:
- Simplify the customer experience and enhance the value of ISP services
- Seamlessly offer, activate and manage value-added services and new CPE
- Integrate with existing OSS/BSS applications to optimize service management around key customer touch-points
Motive Professional Services are offered in the following five areas:
- Technical Deployment Services
- Business Optimization Services
- Education and Training Services
- Support Services
- Hosting and Remote Management Services
Motive’s highly-experienced technical deployment experts are dedicated to installing, customizing and delivering broadband management solutions that help you speed implementation, minimize costs, mitigate risks and quickly realize the full value of your Motive solutions.
Opportunity Identification and Analysis
- Clearly identify and prioritize business opportunities
- Model expected benefits, costs and return on investment
- Identify key stakeholders
- Profile end-users
Business Requirements Definition
- Translate business objectives into tangible requirements
- Infuse solution design with best practices from the outset
- “Design in” reporting and analysis capabilities in order to track success over time
Construction
- Install and configure all of the required solution software
- Create and expose end-user content
- Integrate the solution into your existing systems
Verification
- Confirm the technical environment for your solution
- Verify that all customizations, integration points and active content are functioning properly
- Identify usability barriers through end-user observation in the Motive Usability Lab
Production and Transition
- Establish governance and performance management policies
- Define and develop internal/external solution marketing collateral
- Provide launch and post-launch business and technical support
Business Optimization Services
Motive’s Business Optimization Services team aligns your Motive solution with your business goals from the beginning—reducing the time and cost typically required to drive measurable value from your technology investments. These services include:
- Analyze the performance of your solution
- Track progress against your established business case
- Identify opportunities to further enhance service offerings through management automation
Education and Training Services
Motive's education and training services are intended to help you realize the full potential of Motive technology and to promote customer independence in ongoing maintenance and administration of Motive software. These programs can be delivered on-site, via the Internet or at Motive's state-of-the-art training facilities.
- Manager track: educate project managers about your Motive solution and how to report on your production system's ROI.
- Administrator track: train system administrators to install and configure your Motive solution in your service environment.
- Content author track: teach project team members how to create business content and set up browser-based experts as part of your smart service initiative.
- Service representative track: instruct service representatives on how to use your Motive solution to deliver timely, targeted assistance.
- Customer trainer track: prepare trainers to train your service representatives in delivering timely, targeted assistance using your Motive solution.
- Developer track: educate developers about customizing and extending your Motive solution capabilities.
- Partner bootcamp: develop the skills required to deploy, integrate and support your Motive solution.
Motive’s support services experts are highly skilled and motivated in providing rapid response and high impact resolution to your software problems, including delivering timely fixes and up-to-date service and software information. Our goal is to exceed your expectations each time you call us by:
- Responding to calls within targeted guidelines
- Providing ongoing communication though problem resolution
- Taking ownership of your issue
- Providing a defined escalation process when management assistance is needed
- Maintaining our commitment to continuous improvement of our support processes
Hosting and Remote Management Services
Motive’s hosting and remote management services can help you quickly respond to changing business needs while increasing your operational efficiency and alleviating pressure on internal support systems.
- Hosting services: in our state-of-the-art data center offer companies maximum deployment and production flexibility with Motive solutions. We provide dedicated staff and an advanced technology infrastructure to deliver total system availability, proactive monitoring and disaster recovery capabilities necessary to operate a mission-critical broadband management solution.
- Remote managed services: of Motive solutions in a customer’s environment eliminate the need for in-house Motive administration expertise while ensuring that control of the underlying infrastructure―servers, databases and network―remains with the customer.
